Refund Policy

At Novique, every product is made to order especially for you. Because our products are created after an order is placed, we do not accept returns or exchanges for reasons such as choosing the wrong size, wrong color, or simply changing your mind.

Please carefully check the size chart and product details before placing your order.

Damaged, Defective, or Incorrect Items

We want you to receive a product you love. If your order arrives damaged, defective, or with a manufacturing error, please contact us within 30 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A clear photo showing the problem

• A description of the issue

After reviewing your request, we will provide a suitable solution, which may include a replacement or refund.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout. If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping costs may apply for a replacement order.

Order Issues

If you experience any problem with your order, please contact us. We are committed to providing a fair solution and ensuring a positive shopping experience.

Thank you for supporting Novique.